It seems that every one outside of the technology industry needs consumer technology assistance these days. The Geek Squad charges hundreds of dollars for onsite services.
How can this happen? Well companies selling personal technology products are pushing consumers to solve their own problems through manuals or Web sites, and customers seem reluctant to do so. Half of consumer technology buyers report that "self-service" tools do not work for them, according to research by the Service & Support Professionals Association and consulting firm Tech Strategy Partners.
At the same time, most customers balk at the idea of paying for support. "The majority of today's consumer technology customers don't want to pay extra for technical support but demand high-quality, affordable products. This presents a real challenge for the companies that serve this market," said J.B. Wood, president and CEO of the SSPA.
On Slashdot, a forum for techies, although much of the discussion focused on helping friends with computer problems, some interesting nontech activities surfaced. One person drives a forklift, another fights fires and yet another helps build houses for nonprofit group Habitat for Humanity.
If you need assistance let the technological handypeople assist you with selection, set-up and support. We're the only non-profit focused on providing seniors with a free helpdesk service.
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